Use Shuffle’s official support channels
Open support from shuffle.com or the official help.shuffle.com knowledge base. Being logged in can help support identify the correct account and review account-specific details.
This website is an affiliate guide and cannot see balances, transactions, bonus status or support tickets.
Visit the official Help CenterPrepare a useful support request
Describe the issue, the affected asset or promotion and the time it happened. For blockchain transfers, include the transaction hash and selected network, but never a private key or seed phrase.
- Account username or registered email
- Clear timeline and expected outcome
- Transaction hash for deposit or withdrawal issues
- Screenshots that hide sensitive authentication data
Recognise fake Shuffle support
Legitimate support should not ask for a wallet seed phrase, private key or an advance payment to release funds. Be cautious with unsolicited direct messages and accounts using copied Shuffle branding.
Return to the official site through your own browser instead of following a recovery link sent by a stranger.