Identity checks before the first withdrawal
Shuffle’s terms require a government-issued identity-document check before the first withdrawal. Additional identity, address or source-of-funds checks may also apply.
The terms require wagering 100% of a deposit before withdrawing funds attributable to it. A digital-asset withdrawal meeting this condition is excepted: same wallet address and same network as the corresponding deposit. Identity checks and other account restrictions still apply.
Official Shuffle rulesDoes Shuffle require KYC?
KYC means know your customer: identity and account checks. Cryptocurrency use does not remove these requirements.
The current English Help Center identifies Level 2 as proof of identity and Level 3 as proof of address. Use the verification link in those official articles to reach your account’s upload flow.
Identity and address verification stages
The English guides describe identity documents at Level 2 and address documents at Level 3. Basic profile information and email confirmation are separate checks; completing one stage does not prevent additional requests.
Enter information exactly as it appears on the supporting documents. A nickname, shortened surname, old address or mismatched country can create a discrepancy that requires manual review.
| Level | What Shuffle requests | Typical evidence |
|---|---|---|
| Access to the registered email address | Verification link sent by Shuffle | |
| Basic profile | Personal information requested by the account flow | Enter details matching your supporting documents |
| Level 2 | Identity verification | Passport, identity card, driving licence or residence permit |
| Level 3 | Proof of residential address | Bank statement, utility bill, government letter, signed lease or other accepted document |
How to prepare proof of address
Use a recent, readable document that shows your full name, residential address, issuer and document date. The name and address should match the details recorded on the Shuffle account.
The Level 3 guide accepts examples such as a bank statement or utility bill issued within three months, a tax bill within one year, or a current lease signed by both parties. Other listed documents have their own conditions; use the official list for your document type.
Keep the full document legible and unaltered. For an original digital address document, the Level 3 guide says to upload the original file directly. Its identity-document rules are different: Level 2 requires a color photograph of the physical document, with at least three months of validity, and rejects screenshots and digital-format identity documents.
Official address-document formats and validitySource of funds and wallet checks
Source-of-funds checks ask where the money or cryptocurrency used on the account came from. They are different from ordinary identity verification and should be answered with evidence that matches the specific request.
Depending on the case, Shuffle may ask about employment income, savings, a crypto purchase, an exchange withdrawal or another legitimate source. A transaction hash can show where a transfer moved, but it may not by itself explain how the funds were originally obtained.
Ask official support which document or transaction trail is missing instead of repeatedly uploading unrelated material. Keep the original files and record when each item was submitted.
Review Shuffle’s published AML termsCan KYC delay a Shuffle withdrawal?
Yes. A withdrawal can remain pending while identity, address, wallet activity or another compliance question is reviewed. Completing the visible KYC levels does not necessarily mean a separate transaction review is finished.
First identify whether the withdrawal is still pending inside Shuffle or already has an on-chain transaction ID. A transaction visible in the correct block explorer shows broadcast; a missing transaction ID alone is not conclusive, so confirm the account status with Shuffle.
Shuffle’s older coin-mixing article warns that rapid withdrawals with little or no wagering can trigger review. Read it alongside the current same-wallet and same-network exception described above. That exception does not remove identity checks or other compliance reviews.
KYC submission checklist
A clean submission reduces avoidable back-and-forth, although it cannot guarantee a review time.
- 01Open Profile, Settings and Verify on the official shuffle.com domain.
- 02Read the exact request before choosing a document.
- 03Check that the legal name, date of birth, country and address match the account.
- 04Upload the original, readable document with all required details visible.
- 05Save the submission time and any confirmation message.
- 06If support requests more information, ask which field or document failed and why.
How to avoid KYC phishing
Shuffle support should never need your wallet seed phrase, private key or password to verify an account. Anyone asking for those secrets can take control of your funds.
Do not follow an unsolicited Telegram, Discord or social-media link to a verification portal. Return to shuffle.com through a trusted bookmark and open support from inside the platform.
This website is an independent affiliate guide. We cannot verify an identity, release a withdrawal or contact Shuffle’s compliance team on a player’s behalf.